Questions About Custom Storage?
Whether you're curious about our custom storage design process, materials, or pricing, we've compiled answers to the questions we hear most often. And if you don't find what you're looking for below, our team is just a phone call away—we're always happy to talk through your project.
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For as long as you own your home, we stand behind every custom storage solution we build. Our lifetime residential warranty covers all materials and workmanship on every custom closet, custom pantry design, garage storage solution, and built-in storage system for as long as you own your home. If anything ever goes wrong—a shelf, hardware, any component—we'll repair or replace it at no cost to you.
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We use a high-quality ¾” thick melamine, which is durable, easy to clean, and perfect for custom storage solutions. Most of our materials are manufactured right here in North Carolina and are designed with a finish that won't peel, chip, or fade. That's why we back it with our lifetime warranty.
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We don't recommend it. Our melamine's smooth surface doesn't accept paint well, and painting would void your lifetime warranty. We offer a variety of colors and finishes- just let us know your preference during design!
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Yes! We offer a variety of colors and finishes to match your home's style. Most color upgrades add minimal cost—your designer will show you all options during your free consultation!
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After your free design consultation, we'll provide a detailed quote. Once you approve, we'll schedule your installation at a time that works best for you. It's that simple!
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We require a 50% deposit when you place your order, with the remaining balance due upon completion. We accept checks, cash, and all major credit cards.
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Most installations are scheduled within 2-4 weeks of your order, depending on the season. We'll give you a clear timeline when you book!
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No need! Depending on your specific design, our team works around your existing baseboards or removes portions of them as necessary. Your designer will review the options with you during the design process, and after that, we handle all the details for a seamless installation!
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Most projects take 1-2 days, depending on size and complexity. Your designer will give you an estimated timeframe during your consultation.
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Just clear out the space! Remove any items from closets, shelves, or areas where we'll be working. If you need portable hanging racks to store your clothes during the process, just let us know. We'll handle the rest!
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Yes, we'll remove your old system as part of the installation—just let us know if you'd like us to dispose of it or if you'd prefer to keep it.
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Yes, if you're planning to paint, we recommend doing it before installation. It's much easier without the new system in place. Most of our designs do not include backs - so the drywall is visible behind. This is a great time to give the space a fresh coat of paint - or maybe even spice it up with some character! If you need a painter, just let us know!
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If new flooring is part of your renovation plans, ideally updating it before is best. Your designer can talk you through design options that simplify future flooring changes too!
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We prefer that someone is home during installation, but if that's not possible, we can work with you to make arrangements.
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The holes give the designs the flexibility to adapt to your usage of the space over time. Although we don’t “get rid of them,” there are ways to minimize their visibility. Ask your designer for more information during your initial consultation!
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Yes! We offer both glass doors and LED lighting to add elegance and functionality to your custom storage solutions.
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Soft-close drawers gently close on their own—no slamming! Yes, we offer this premium upgrade for a smoother, quieter experience.
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Definitely! Spice racks, pull-out shelves, and other specialized storage are all part of creating a pantry that works perfectly for you.
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Definitely! Let us know if you prefer this method, and we will send you an invoice link that you can pay through.
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Our high-quality ¾” Melamine is an engineered wood-based product consisting of a high-density manufactured wood core that is coated with a durable resin-impregnated paper. This industry-standard material is flexible, cost-effective, and very durable!
